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How can I book an event with you?Send us a message, fill out the contact form, or send us an email at youhadmeataloeco@gmail.com.
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Do you do custom favors?Yes! We do wedding, bridal, baby, birthday, and corporate favors. Reach out to us with your event theme and we can customize based on your theme and budget!
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Quality GuaranteeWe hand pick and package only the most beautiful and healthy live succulent plants. We pack our products by hand and take great care to ensure that they arrive to their final destination safely. Your plant will be meticulously wrapped in bubblewrap and tissue papers and shipped in a sturdy eco-friendly box. Most 1-2" plants are shipped in their original terra cotta hand painted pot with soil. Depending on the order, fragile and larger 3-5" plants are shipped bareroot with the pot and soil packed separately to ensure their safety. Fragile plants may break or lose a few of their leaves during shipment. These leaves can be propogated (used to grow new baby succis) so don't throw them out. If there is severe damage; however, we will try our best to accomodate you. COVERED BY OUR QUALITY GUARANTEE: * Root rot * Disease * Broken stems * Pest infestation (mealy bug, aphids, scale, etc) * Numerous broken or missing leaves * Incorrect or missing plant or product * Visible damage to pots, planters, or other accessories NOT COVERED BY OUR QUALITY GUARANTEE: * Dried or wilted bottom leaves (naturally occurring in all plants; can be easily pulled off without damaging the plant) * Potting soil on leaves (easily washed off with first watering) * A couple of broken, missing, or wilted leaves, as long as 10 or more healthy leaves remain intact * Minor color / shape differences from photograph in product listings (many succulents change color / shape continuously) * Cold damage to packages without a heat pack * Assorted products that differ from product photograph (EG: collections and trays where selection is our choice) * Missing packages that were delivered by USPS at the designated shipping address
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ReturnsWe only ship plants that are disease free and of good quality but we understand that what you receive may not be perfect. That being said, we cannot control what happens to your order during transit. We cannot accept returns on plant orders because the plants cannot survive 2 way shipping; however, we offer refunds or replacements if the plants arrived damaged. Please email us: youhadmeataloeco@gmail.com if you have any an issue with your plant order. Please provide your order number and photos of the damage, both to the packaging and the plants. Do not dispose of the plants or packaging as the carrier may request their return. For artwork and downloads, all sales are final. However, if you do not receive your order, please contact us immediately so that we may replace or refund your order.
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ShippingShipments will be via United States Postal Service within the United States and its outlying territories ONLY. Shipping Charges are calculated through USPS and vary depending on your location. We do not ship internationally due to agricultural regulations. Plant orders are shipped within 3-5 days depending on availability of the plant. We ship our plants Monday through Friday, all twelve months of the year! If you need your order urgently, please message us so we can upgrade your shipping (additional cost applied). Additional processing time may be required during Sale or Promotional periods due to above average order volume. We thank you for your patience as we are always working as quickly as possible to pack and ship your orders!
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How do I care for my succulent?Make Sure Your Succulents Get Enough Light Succulents love light and need about six hours of sun per day, depending on the type of succulent. You may need to gradually introduce them to full sun exposure or provide shade with a sheer curtain after you have unpackaged them carefully. Rotate Succulents Frequently Succulents love direct sun, but if yours is sitting in the same exact spot day after day, it's likely that only one side is getting enough light. Water According to the Season Like humans, succulents need more energy when they're in a period of growth. Overwatering can kill your succulent, so make sure you let the soil dry between watering’s. Water the Soil Directly When you water your succulents, soak the soil until water runs out of the drainage holes. Do not use a spray bottle and avoid spraying the leaves. Let the soil completely dry before watering again. Less is more when it comes to watering these guys so if you forget about them for awhile, you're A-OKAY!
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